Chapters A Literary Bookstore

Chapters A Literary Bookstore
445 11th St., N.W.
Near Metro Center, 11th St. Exit
Washington, DC 20004
Tel: (202) 737-5553
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eBook Help

eBook Basics
What is an eBook?
What types of eBooks are available?
Do I need a computer to read
   an eBook?
How do I buy an eBook?
How do I download an eBook?
How does a download work?
How are eBooks protected?
Can I print an eBook?
Can old eBooks be transfered to new
  computers?
Browser,OS/Computer Compatibility
Before buying your eBook..

 

How to ...
Download/Install eBook Reader
   Software
Download your first eBook
Open and read your
  eBook
Transfer eBook to handheld
  computer/PDA
Transfer old eBooks to new
   computer
Find a downloaded eBook

eBook Basics

What is an eBook?
An ebook is an electronic file which has been preformatted for viewing on a computer screen. eBooks can be short stories, novels, non-fiction, children's stories, manuals, travel guides etc. What makes them different from other types of computer files is that they can only be opened in a designated type of software (reader) and are usually protected from being freely distributed (copy-protected).

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What types of eBooks are available?
There are many available formats for ebooks and each format requires special software for viewing them. Each ebook reader software has different advantages and limitations, and ebooks may be available in multiple formats. The eBook formats we support are Adobe, Microsoft and Palm. The ebook reader software you have installed on your computer will determine which ebook formats you purchase. Or conversely, the type of ebook you have purchased will determine which ebook reader software you must install on your computer.

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Do I need a computer to read an eBook?
All ebooks must be opened and read with the software for which they were designed. In other words, an Adobe ebook must be opened with Adobe Reader software, a Microsoft ebook must be opened with Microsoft Reader software, and a Palm ebook must be opened with the Palm Reader software.

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How do I buy an eBook?
You can buy an eBook just the same way as any other book. Since eBooks are to be downloaded, there is no shipping address or shipping fee. Credit card and gift cards are the only 2 allowed payment methods. In most cases, the eBook order is processed immediately and you will receive a confirmation email. In rare cases, it could take a couple of days to process your order. You will be notified by email as soon as the order has been processed.

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How do I download an eBook?
In most cases the eBook order is processed immediately and the eBook is available for immediate download. For security reasons the download URL for the Ebook is not emailed to you. The eBook download URL can be retrieved by logging into 'My Account'. After logging in, click on the order number for the eBook order and then the eBook title. In rare cases, it could take a couple of days to process your order. You will be notified by email as soon as the order has been processed and you can follow the steps mentioned above.

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How does a download work?
Once a consumer has purchased an ebook, we will provide them with a URL/hyperlink to download the ebook file. This hyperlink is provided on our website within the customer's online account. This hyperlink will connect the consumer's computer to a computer which stores and delivers copies of the ebook (commonly referred to as an ebook server).

What happens during the transfer of an ..
Adobe Ebook
Microsoft Ebook
Palm Ebook

Adobe
For Adobe ebooks, the following steps occur:

  1. The consumer clicks on the hyperlink, initiating a "conversation" between their computer and the ebook server. The ebook server looks to see if a copy of the appropriate ebook reader software is installed on the consumer's computer.
  2. The ebook server transfers a file to the consumer's computer called an EBX file. Once downloaded, this file will execute and tell the Adobe Reader software how and where to retrieve the consumer's ebook file. The Adobe Reader software will open and connect to the appropriate ebook server, beginning an initial "conversation" to download the ebook file.
  3. During this initial "conversation" between the two computers, the ebook server looks for identification from the consumer's computer. Adobe ebooks can be downloaded using Adobe Reader 6.x or Adobe Reader 7.0 .
    • Adobe Acrobat 6.x (and greater)* provides identification via "activation." Activating your copy of Adobe Acrobat can be achieved in two ways: EZ Activation (version 6.0.1 and greater only) or Named Activation. Named Activation identifies your computer using an account (either a Microsoft Passport account or and Adobe ID account). To activate your copy of Adobe Acrobat using Named Activation, open your copy of Adobe Acrobat and choose the "Adobe DRM Activator" from the "Advanced" or "Tools" menu under "Ebook Web Services" or visit Adobe's DRM Activator website. EZ Activation does not require an account ID and happens automatically when you download your first ebook.

  4. If the ebook software does not contain the required identification, the "conversation" is aborted and the ebook file is not delivered to the consumer.
  5. If the ebook server finds the necessary identification, it will personalize a copy of the ebook for the consumer and transfer it to a designated folder on the consumer's computer.
  6. The ebook server will record a successful receipt of the ebook and terminate the "conversation," meanwhile the consumer's computer may continue to download the personalized ebook.

Microsoft
For Microsoft ebooks, what happens depends on whether or not ebook is copy-protected:

  • If the publisher/author has decided to copy-protect the ebook:
    1. The consumer clicks on the hyperlink, initiating a "conversation" between their computer and the ebook server.
    2. Microsoft ebooks look for a Microsoft Reader account, which was stored on the consumer's computer during the "Activation" process. How do I activate my Microsoft Reader?
    3. If the consumer's computer does not contain the required identification, the "conversation" is aborted and the ebook file is not delivered to the consumer.
    4. If the ebook server finds the necessary identification, it will personalize a copy of the ebook for the consumer (using the Microsoft Reader account) and transfer it to a designated folder on the consumer's computer.
    5. The ebook server will record a successful receipt of the ebook and terminate the "conversation," meanwhile the consumer's computer may continue to download the personalized ebook.

  • If the publisher/author has decided not to copy-protect the ebook:
    1. The same steps happen in the "conversation" between the ebook server and the consumer's computer. However, the ebook server does not request an identification and does not personalize the ebook for the consumer.

Palm
For Palm ebooks, the following steps occur:

  1. The consumer clicks on the hyperlink to download the ebook, initiating a "conversation" between their computer and the ebook server.
  2. The ebook server tells the consumer's computer where to get the ebook file and the consumer's web browser asks the consumer where to save the file after downloading it from the ebook server.
  3. The ebook server transfers the ebook to the designated location on the consumer's computer.
  4. The ebook server will record a successful receipt of the ebook and terminate the "conversation," meanwhile the consumer's computer may continue to download the personalized ebook.

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How are eBooks protected?
Publishers or authors of ebooks decide whether they will allow their ebook to be:

  • freely distributed (meaning anyone can copy it and read it) or
  • encrypted for only one person to read
Depending on the type of ebook software, the ebook file is either encrypted to a specific computer or device (meaning it can only be read on that computer or device) or it is encrypted to a specific user's account (meaning it can be read on any device or computer which contains that user's secret account information). If an ebook has been protected for only one person to read, then consumers download the file to their computer and must read the ebook on that computer (or on other devices containing their secret account information). Copies of the ebook can only be read on authorized computers or by authorized users. If a publisher/author has decided not to copy-protect their ebook, then consumers download the file to their computer and can then copy it to any other computer/device they choose. The ebook may be read on any supported computer and by any user.

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Can I print an eBook?
The answer is usually no. However, Some ebook formats (currently Adobe) allow consumers to print their ebook if the publisher/author chooses to allow this. In many cases, the printing of an ebook is restricted to only a few pages at a time.

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Can old eBooks be transfered to new computers?
How easily ebooks can be transferred between devices and/or computers is largely determined by the level of protection (or encryption) each ebook contains. Ebooks can be either copy-protected (encrypted) or freely distributed:

  • Ebooks which are copy-protected are encrypted for use on a specific computer or by a specific user's account and are more difficult to transfer to a new computer.
  • Ebooks which are not copy-protected are easier to transfer. If you have copies of your original non-protected ebook files and need to transfer them to a new computer, you should be able to easily copy them to a new device or computer and open them.
If you have lost the original copies of your ebooks and/or need to transfer protected (encrypted) ebooks to a new computer, you have some options:
  • If you have lost the original copies of your ebooks, we can provide you with new download links.
  • If you have copies of the original copy-protected (encryted) ebook files and need to transfer them to a new device or computer, please review the section on How to transfer old eBooks to new computer.

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Browser, OS/computer compatibility
Adobe
Browser - IE 4+, Firefox, Opera, Netscape 4+
OS/Computer - Windows OS, Pocket PC, Palm OS and Mac

Microsoft
Browser - IE 4+, Netscape 4+
OS/Computer - Windows OS, Pocket PC

Palm
Browser - IE 4+, Opera, Firefox, Netscape 4.x, Netscape 6.x+
OS/Computer - Windows OS, Pocket PC, Palm OS, Mac

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Important information to know before buying your ebook

  • Gift cards cannot be used to purchase Palm ebooks. A credit card must be used.

  • Gift cards may be used for Adobe and Microsoft formats.

  • Confirm that you have the correct eBook Reader installed and activated.

  • Refer the compatibility information for the eBook Reader software you are using. This lists supported browsers, operating systems and computing devices for each eBook Reader.

  • Download only one eBook at a time to prevent your system from slowing down or timing out (resulting in download cancellation).

  • eBooks are non-returnable and non-refundable.

  • eBooks should be downloaded within 30 days from the date of processing the order.

  • Each eBook can be downloaded only 4 times.

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How to ...

How to download/install eBook Reader Software
Before downloading an ebook, you must acquire, install, and register the appropriate ebook reader software on the computer to which you are downloading the ebook. The following URLs/hyperlinks provide downloads of the ebook reader software as well as instructions for downloading, installing, and registering the software.

To test your installation of the software, we suggest you download one of many free ebooks available from Adobe, Microsoft, or Palm.

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How to download your first eBook
Before downloading your first ebook, you must acquire, install, and register the appropriate ebook reader software on the computer to which you are downloading the ebook. The following sets of instructions will guide you through this process as well as the downloading of your first ebook. Until you are confident downloading ebooks, we suggest you test the following procedures with free ebooks (available from Adobe, Microsoft, or Palm).

To download your first ebook, please review the instructions for the ebook format you are downloading:
Adobe
Microsoft
Palm

Adobe
Before you can download an Adobe ebook, you must first install and activate the Adobe Acrobat 6.x or Adobe Reader 6.x with eBook support software.

  1. Download a copy of Adobe Acrobat 6.x or Adobe Reader 6.x for your computer. Please note: in order to have ebook functionality, you must choose to include the multimedia options for Adobe Acrobat (step 2 of the download process).
  2. Install Adobe Acrobat 6.x on your computer by following the instructions provided by Adobe.
  3. Activate your copy of Adobe Acrobat 6.x. Adobe offers two options for activation: EZ Activation (version 6.0.1 and greater only) or Named Activation. Named Activation identifies your computer using an account (either a Microsoft Passport account or and Adobe ID account). To activate your copy of Adobe Acrobat using Named Activation, open your desktop copy of Adobe Acrobat and choose the "Adobe DRM Activator" from the "Advanced" or "Tools" menu under "Ebook Web Services" or visit Adobe's DRM Activator website. EZ Activation does not require an account ID and happens automatically when you download/transfer your first ebook to your computer/PDA.
  4. Select an ebook to purchase and purchase it(or download one for free from Adobe)
  5. Refer to How to download an eBook.

Microsoft
Before you can download a Microsoft ebook, you must first install and certify (activate) the Microsoft Reader software (please note: if you are using a PDA, it is no longer necessary to have Microsoft Reader installed and activated on your desktop computer in order to purchase ebooks and transfer them to your PDA, but it is necessary to have it installed and activated on at least one device):

  1. Download a copy of Microsoft Reader for your computer or handheld PDA.
  2. Install Microsoft Reader on your computer or handheld PDA by following the instructions provided by Microsoft. Note: You must have administrative privileges to install Microsoft Reader on your computer.
  3. Activate your copy of Microsoft Reader.
  4. Select an ebook to purchase and purchase it(or download one for free from Microsoft).
  5. Refer to How to download an eBook.

Palm
Before you can open a Palm ebook, you must install a copy of Palm's ebook reader software.

  1. Download a copy of Palm Reader (desktop version) for your computer.
  2. Install Palm Reader on your computer by following the instructions provided by Palm.
  3. Select an ebook to purchase and purchase it(or download one for free).
  4. Open your copy of Palm Reader and select "Open" from the menu. Browse your computer, locate the ebook file you just downloaded, and select it.
  5. If Palm Reader requests a "Purchaser's Name" and "Unlock Code", these will be the name and credit card number you provided when you purchased the ebook.
  6. Refer to How to download an eBook.

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How to open and read your eBook
All ebooks must be opened and read with the software for which they were designed. In other words, an Adobe ebook must be opened with Adobe Reader software, a Microsoft ebook must be opened with Microsoft Reader software, and a Palm ebook must be opened with the Palm Reader software.

Here's how it works for ebooks in these formats:
Adobe
Microsoft
Palm

Adobe
Adobe ebooks may be viewed and read using Adobe Reader* 6.x or greater.
Adobe Acrobat / Adobe Reader 6.x (or greater)* stores ebooks in a "Bookshelf." Your Bookshelf can be found as a menu item under the "File" menu or as a button on the Adobe Acrobat tool bar. If you have an earlier version of Adobe Reader, please uninstall that version and install version 6.x or greater.
The library or bookshelf will contain all the ebooks which you have acquired. Because each copy of the ebook software stores your identification and because your ebooks are personalized to your computer, you do not have to provide proper identification when you open your ebook for the first time. All Adobe ebooks have file names with the extension "/NASApp/store/IndexJspjsessionidabcyaHiQ7XdnAeKnb_dqr/.pdf", and to locate all of your Adobe ebooks, you can search your computer for files with this extension.

Microsoft
Microsoft ebooks are stored in "Libraries" and opening and viewing a Microsoft ebook is as easy as opening the Microsoft Reader software and browsing through it's library. The library will contain all the ebooks which you have acquired. Because each copy of the ebook software stores your identification and because your ebooks are personalized to those copies of the ebook reader software, you do not have to provide proper identification when you open your ebook for the first time. All Microsoft ebooks have file names with the extention ".lit" and to locate all of your Microsoft ebooks, you can search your computer for files with this extention.

Palm
Palm ebooks are not initially stored in a library but are saved on your computer in a location which you choose. To open and view a Palm ebook, simply open the Palm ebook software on your computer and open your ebook as you would open any other file on your computer. Because the Palm ebook reader software is not used to personalize your ebooks, you can open your ebooks on any computer and in any copy of the ebook reader software; however, you must provide the necessary identification (the "Purchaser's Name" and "Unlock Code") at the point you open your ebook. The "Purchaser's Name" and "Unlock Code" are the name and credit card number you provided when purchasing the ebook. All Palm ebooks have the file extension ".pdb" and to locate all of your Palm ebooks, you can search your computer for files with this extension.

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Transfer eBook to handheld computer/PDA
Most Ebooks are transferred to PDAs and handheld computers by "synchronizing" them with your computer. If you are not familiar with synchronizing your PDA or handheld computer, you should consult the instructions for your specific device. Before you can transfer an ebook to your handheld computer/PDA, you must first download the ebook to your desktop or laptop computer. For more information about how to download an ebook, please review the section on How to download your first ebook.

Here's how it works for ebooks in these formats:
Adobe
Microsoft
Palm

Adobe
For Adobe eBooks, only users of Adobe Acrobat 6.x (or greater)** can transfer their Adobe ebooks to a handheld computer.
Because Adobe Acrobat / Acrobat Reader allows each person to "Name Activate" twelve copies of the Adobe Acrobat / Acrobat Reader software (six computer/PDA combinations), consumers can have copies of their ebooks on more than one device. Because each ebook has been personalized, they can only be opened in copies of Adobe Acrobat Reader which have been "Name Activated" to the same account.
Adobe currently only supports the transfer of encrypted ebooks to PalmOS devices. To install the necessary software and transfer Adobe ebooks to your handheld computer/PDA, follow these instructions:

  1. Download a copy of Adobe Acrobat Reader (6.x or greater) for your PalmOS device from Adobe.
  2. Install Adobe Acrobat Reader for PalmOS on your desktop computer. Once installed, you can use your Palm Hotsync Manager to install the Adobe Acrobat Reader application (*.prc file) on your PalmOS handheld. For more detailed instructions, visit the Adobe website.
  3. To activate your copy of Adobe Acrobat, Adobe offers two options: EZ Activation (version 6.0.1 and greater only) or Named Activation. Named Activation identifies your computer using an account (either a Microsoft Passport account or and Adobe ID account) and allows you to share your ebooks with other devices registered to this account. To activate your copy of Adobe Acrobat using Named Activation, open your desktop copy of Adobe Acrobat and choose the "Adobe DRM Activator" from the "Advanced" or "Tools" menu under "Ebook Web Services" or visit Adobe's DRM Activator website. It will first verify and activate your desktop copy of Adobe Acrobat and then will provide you with the option to activate your handheld device. EZ Activation does not require an account ID and happens automatically when you download/transfer your first ebook to your computer/PDA. EZ Activation does not allow you to share your ebooks with more than one computer and/or PDA.
  4. To transfer Adobe ebooks to a handheld device, open your desktop copy of Adobe Acrobat, open your "Bookshelf," select the ebooks you want to transfer to your handheld device, and choose "Send to Mobile Device" from the toolbar.
  5. Your Adobe ebooks will be prepared for viewing on your PDA by "tagging" them with reflowable information. Once they have been prepared, they will be copied to your PalmOS HotSync folder, and the next time you synchronize your PDA, the ebooks will be transferred.

Microsoft
Because Microsoft allows each person to "Activate" two copies of the Microsoft ebook reader software using one Microsoft passport, consumers can have copies of their ebooks on more than one device. Because each ebook has been personalized with a Microsoft passport, they can only be opened in copies of Microsoft Reader which have been activated to that Microsoft passport.
NOTE: Some books that are available for Microsoft Reader for the PC cannot be used on Microsoft Reader for the Pocket PC because these titles require a higher level of security that is not yet available on the Pocket PC.
To install the necessary software and transfer Microsoft ebooks to your handheld computer/PDA, follow these instructions:

  1. If your WindowsCE device did not come preinstalled with Microsoft Reader, download a copy of the software from Microsoft.
  2. Using an ActiveSync connection, install the Microsoft Reader software according to the instructions provided by Microsoft. If you do not know how to create or use an ActiveSync connection, please consult the instructions on using your WindowsCE device or visit www.microsoft.com.
  3. After installation, you'll be prompted to activate your copy of Microsoft Reader. This important step is required to purchase premium eBook titles that have been encrypted for distribution through the activation process. For more information on how to activate your Microsoft Reader for Pocket PC, visit www.microsoft.com.
  4. Using an ActiveSync connection, copy any Microsoft ebooks you wish to read on your PDA into your ActiveSync folder and synchronize your PocketPC with your computer. For more detailed instructions, please consult the instructions on using your WindowsCE device or visit www.microsoft.com.
  5. For more information about opening and reading Microsoft ebooks, please visit www.microsoft.com.

Palm
Because Palm does not personalize its ebooks to specific copies of the ebook reader software or to a single computer, copy-protected Palm ebooks can be viewed on multiple computers or PDAs. However, each copy-protected ebook must be opened with the appropriate "Purchaser's Name" and "Unlock Code" on each device.
To install the necessary software and transfer Palm ebooks to your handheld computer/PDA, follow these instructions:

  1. Download a copy of Palm Reader (handheld version) for your PalmOS or WindowsCE (PocketPC) device from Palm Digital Media.
  2. For PalmOS devices, use your Palm Hotsync Manager to install the Palm Reader application (*.prc file) and any fonts or Palm ebooks you wish to transfer to your PDA (*.pdb files). For more detailed instructions, visit the Palm Digital Media website.
  3. For WindowsCE devices, using an ActiveSync connection, install the Palm Reader software by double-clicking the *.exe file included in the downloaded files. Follow the instructions provided by the installation program. To transfer Palm ebooks to your WindowsCE device, using an ActiveSync connection, copy any Palm ebooks you wish to read on your PDA into your ActiveSync folder and synchronize your PocketPC with your computer. For more detailed instructions, visit www.microsoft.com.
  4. If the Synchronization completes without error, open the Palm Reader (Peanut Reader) application on your PDA. It will prompt you to open an ebook or tell you that there are no ebooks installed on your PDA.
  5. If Palm Reader requests a "Purchaser's Name" and "Unlock Code", these will be the name and credit card number you provided when you purchased the ebook.

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Transfer old eBook to new computer
How easily ebooks can be transferred between devices and/or computers is largely determined by the level of protection (or encryption) each ebook contains.

Ebooks can be either copy-protected (encrypted) or freely distributed*:

  • Ebooks which are copy-protected are encrypted for use on a specific computer or by a specific user's account and are more difficult to transfer to a new computer.
  • Ebooks which are not copy-protected are easier to transfer. If you have copies of your original non-protected ebook files and need to transfer them to a new computer, you should be able to easily copy them to a new device or computer and open them.
If you have lost the original copies of your ebooks and/or need to transfer protected (encrypted) ebooks to a new computer, you have some options:
  • If you have lost the original copies of your ebooks, please contact us and we can provide you with a new download link.
  • If you have copies of the original copy-protected (encryted) ebook files and need to transfer them to a new device or computer, please review the following instructions:

Adobe
Adobe ebooks (in Acrobat 6.x or greater) are protected in two ways: using EZ Activation (version 6.0.1 and greater only) or Named Activation. Named Activation works by assigning each ebook to a "user account" (Microsoft Passport or Adobe ID). Because they are assigned to a user account rather than a specific device or computer, they are more easily transferred to a new computer.

To transfer existing copies of your "name-protected" (encrypted) Adobe ebooks (Acrobat 6.x or greater), you should be able to copy them to your new computer and open them with the Adobe Acrobat Reader software (6.x or greater), provided that the new Acrobat software has been activated under the same account using Named Activation.

If any/all of your ebooks were downloaded using EZ activation, you will need to activate each of the devices (the old computer and the new computer) using named activation. After you have activated each device with named activation, the content may be opened on any of the activated devices. For more information on how to open and read an Adobe ebook, please review the section "How do open and read your ebook?".

Microsoft
Microsoft ebooks are protected by assigning them to a "user account" known as a Microsoft Passport. Because they are assigned to a user account rather than a specific device or computer, they are more easily transferred to a new computer.

To transfer existing copies of your protected (encrypted) Microsoft ebooks, you should be able to copy them to your new computer and open them with the Microsoft Reader software, provided that the new Microsoft Reader software has been activated under the same Passport account. For more information on how to open and read a Microsoft ebook, please review the section "How do open and read your ebook?".

Palm
Palm ebooks are protected by assigning them to a "user account." This "user account" is determined by the name and credit card used to purchase each ebook. Because Palm ebooks are assigned to a user account rather than a specific device or computer, they are more easily transferred to a new computer.

To transfer existing copies of your protected (encrypted) Palm ebooks, you should be able to copy them to your new computer and open them with the Palm Ebook Reader software. To open each ebook, you will need to provide the original name and credit-card number (the "Purchaser's Name" and "Unlock Code") used to purchase each ebook. For more information on how to open and read a Palm ebook, please review the section "How do open and read your ebook?".

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Find a downloaded eBook
If your ebook does not appear in the "bookshelf" or "library" of your ebook reader software, you can use the find or search tool on your computer to locate it.

Using Your Computer's Find or Search Tool -
If you can�t find the eBook you downloaded there are several options you should try:

  1. Check the directory structure used by your eBook download software. For example, in Windows, the My Documents and/or My Library folders are often used for storing ebooks.
  2. If you are using Windows:
    Please use Windows Explorer to search for the file extension corresponding to the ebook format you are searching for:
    • Open "Explorer"
    • Go to "Tools" on the toolbar
    • Highlight "Find", then "Files or Folders"
    • For "Named" type in the appropriate file extention; for example: "*.lit"
      • Adobe Acrobat Reader* uses "*.pdf"
      • Adobe eBook Reader uses "*.pdf"
      • Microsoft Reader uses "*.lit"
      • Palm Reader uses "*.pdb"
    • For "Look in", from the pulldown menu select, "C:"
    • Click on "Find Now"
    • Highlight and double-click on the correct title to open

  3. If you are using Mac OS:
    Currently Microsoft Reader is not compatible with Mac OS. Only Adobe and Palm have Mac OS compatible eBook reader software:
    • Open "Sherlock"
    • For "Find" type in the appropriate file extention; for example: "*.pdf"
      • Adobe Acrobat Reader* uses "*.pdf"
      • Adobe eBook Reader uses "*.pdf"
      • Palm Reader uses "*.pdb"
    • Click on the Search icon
    • Highlight and doubleclick on the correct title to open

  4. If you still can't find it, contact us and we can arrange for a new download.
Here is how ebooks are stored for
Adobe
Microsoft
Palm

Adobe
All eBooks downloaded using Adobe Reader 6.0 (or greater) on Windows are stored in the My eBooks directory within the My Documents folder. On MacOSX, eBooks are stored in the eBooks folder within the Documents folder.

Microsoft
Microsoft ebooks are typically stored in the My Library directory within the My Documents folder. However, during the transfer, they are typically stored as a temporary internet file until the download is complete.

Palm
Palm eBooks can be stored anywhere on your computer; typically, you will specify a preferred location during the download process.

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